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Refund Policy

Last updated: September 24, 2026

1. Overview

Thank you for choosing ARC AI. This Refund Policy explains when and how you can cancel a service and receive a refund for payments made to ARC AI ("we", "us", "our"), including payments made online through our website, payment links and invoices. It applies together with our Terms of Service and the proposal or agreement for your project.

ARC AI provides digital services — websites and online stores, AI agents, CRM and automation systems, digital marketing, hosting and maintenance. We do not sell or ship physical goods, so there are no product returns or return shipping.

2. Refunds Go Back to the Original Payment Method

All approved refunds are made to the same payment method that was used to make the original payment. If you paid by credit or debit card, the refund is credited back to that same card. If you paid by bank transfer, mobile wallet or another online payment option, the refund is returned to that same account or wallet.

We cannot issue refunds in cash, by cheque, or to a different card, bank account or person than the one used for the original payment.

3. Cancellations and Eligible Refunds

You are eligible for a refund in the following cases:

  • Cancellation before work starts: if you cancel within 7 days of payment and before we have started work on your project, you will receive a full refund.
  • Cancellation after work has started: you will receive a refund of the amount paid minus the value of the work already completed, measured against the milestones in your proposal or agreement.
  • Duplicate or incorrect payments: if you were charged twice, or charged more than the amount on your invoice, the extra amount will be refunded in full.
  • Service we cannot deliver: if we are unable to deliver a service you have paid for, you will receive a full refund for the part that was not delivered.

4. Monthly Plans and Subscriptions

Monthly services — such as hosting and maintenance, AI agent plans, CRM plans and marketing retainers — can be cancelled at any time by contacting us before your next billing date. Cancellation stops future charges; the current month remains active until the end of the billing period and is not refunded on a pro-rata basis, unless required by law or agreed in writing.

5. Changes to Your Package

Instead of a refund, you may ask to move to a different package or change the scope of your project. Any payment already made will be credited towards the new package, and any difference in price will be invoiced or refunded to the original payment method in line with this policy.

6. Non-Refundable Items

The following are not refundable:

  • Work that has been completed and delivered, or milestones you have approved
  • Third-party costs paid on your behalf, such as domain names, SSL certificates, software licences, paid plugins and advertising spend on platforms like Meta or Google
  • AI usage (API and token) charges already consumed
  • Monthly plan fees for a billing period that has already started
  • Custom-built, personalised or already-delivered digital work

7. How to Request a Refund

To request a cancellation or refund, email support@arcai.agency with:

  • Your full name and the business name on the invoice
  • The invoice number or payment reference
  • The date and amount of the payment
  • The reason for the refund request

We will acknowledge your request within 2 business days and let you know whether it has been approved.

8. Refund Processing Time

Approved refunds are processed within 7 business days of approval and sent to the original payment method. Depending on your bank or card issuer, it may take a further 5–10 business days for the refund to appear on your statement or account.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. The policy in effect on the date of your payment applies to that payment.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@arcai.agency
Phone (UK): +44 7466 368427
Phone (Sri Lanka): +94 771852522