Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the ARC AI website (arcai.agency) and any services provided by ARC AI ("we", "us", "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Company Information

ARC AI is a digital agency registered in Sri Lanka (Registration Number: PV00352581) with operations in the United Kingdom and Sri Lanka.

Email: support@arcai.agency

3. Services

ARC AI provides web design and development, AI automation, branding, digital marketing, and related digital services. The specific scope, deliverables, timelines, and pricing for each project are agreed upon separately via proposal or contract before work commences.

4. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the site in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to our systems or data
• Transmit any malicious code, spam, or harmful content
• Scrape, crawl, or harvest content without our written consent
• Abuse our AI chat widget or contact form with automated or bulk submissions

5. Intellectual Property

All content on this website — including but not limited to text, images, designs, logos, code, and videos — is the intellectual property of ARC AI or its licensors and is protected by copyright and intellectual property laws.

Client work and deliverables are subject to the intellectual property terms outlined in individual project agreements.

6. Payment Terms

Payment terms are specified in individual project proposals or contracts. Unless otherwise agreed:

• A deposit is required before work commences
• Remaining balance is due upon project completion or as per the agreed schedule
• Late payments may incur additional charges
• All prices are exclusive of applicable taxes unless stated otherwise

7. Limitation of Liability

To the fullest extent permitted by law, ARC AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our website or services.

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Warranties and Disclaimers

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be available uninterrupted or error-free.

While we strive to deliver high-quality work, we do not guarantee specific results from our digital marketing or AI automation services, as outcomes depend on many external factors.

9. Termination

Either party may terminate a service engagement in accordance with the terms specified in the project agreement. We reserve the right to suspend or terminate access to our website at any time for violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. For clients based in the United Kingdom, disputes may also be subject to UK jurisdiction as agreed in individual contracts.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our website following changes constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

Email: support@arcai.agency
Phone (UK): +44 7466 368427
Phone (Sri Lanka): +94 771852522