Tourism & Hospitality Company
Sri Lanka
The Challenge
A leading Sri Lankan tourism company was losing potential bookings because their website couldn't handle multilingual inquiries. Customer response times averaged 6-12 hours, and 40% of enquiries went unanswered during off-hours.
Our Solution
ARC AI built a Smart Website with an AI chatbot that operates 24/7 in Sinhala, Tamil, and English. The chatbot handles booking inquiries, provides tour information, processes reservations, and integrates with their existing booking system. We also implemented an automated email follow-up workflow for abandoned inquiries.
Measurable Results
Response Time
99% faster
6-12 hrs → < 10 seconds
Booking Enquiries
+167%
45/month → 120/month
Customer Service Cost
-60%
Rs. 180,000/mo → Rs. 72,000/mo
Off-hours Conversions
+35%
0% → 35%
